Privacy Policy

Go Homestays ("we," "our," or "us"), operated by Wyndor Travel Services Pvt. Ltd., is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://gohomestays.in and use our services for booking villas, homestays, vacation rentals, and eco-friendly stays across India.

Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

Personal Information You Provide

We collect personal information that you voluntarily provide when you:

• Register for an account on our website
• Make a booking or enquiry for a property
• Subscribe to our newsletter
• Contact our customer support
• Fill out forms on our website

This information may include:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Payment information (processed securely through third-party payment processors)
• Date of birth (when required for booking)
• Government-issued ID details (for identity verification as required by property owners)

Information Collected Automatically

When you access our website, we automatically collect certain information, including:

• IP address and device information
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website address
• Date and time of access

We use the information we collect for the following purposes:

• To Provide Our Services: Process bookings, manage reservations, and facilitate communication between guests and property owners
• To Create and Manage Accounts: Enable account creation, login, and profile management
• To Process Payments: Facilitate secure payment processing for bookings
• To Communicate With You: Send booking confirmations, updates, reminders, and respond to enquiries
• To Improve Our Services: Analyze usage patterns to enhance user experience and develop new features
• For Marketing: Send promotional communications about offers, new properties, and travel inspiration (with your consent)
• For Legal Compliance: Comply with applicable laws, regulations, and legal processes
• To Protect Our Platform: Detect and prevent fraud, abuse, and security incidents

Go Homestays does not sell, rent, or share your personal information with third parties for their marketing purposes.

We may share your information only in the following limited circumstances:

• Property Owners and Managers: We share necessary booking details (name, contact information, guest count, dates) with property owners and managers to fulfill your reservation.
• Payment Processors: Payment information is shared with secure, PCI-compliant payment processors (such as Cashfree) to process transactions. We do not store complete payment card details on our servers.
• Service Providers: We may share information with trusted service providers who assist us in operating our website, conducting business, or servicing you (e.g., email service providers, cloud hosting providers). These providers are contractually bound to protect your data.
• Legal Requirements: We may disclose information if required by law, subpoena, or other legal process, or if we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, or investigate fraud.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

We implement reasonable technical and administrative safeguards to protect your personal information:

• Secure Cloud Storage: Your data is stored on secure, cloud-based servers with industry-standard encryption
• Access Controls: Access to personal data is restricted to authorized personnel only, on a need-to-know basis
• Encryption: Data transmitted between your browser and our servers is protected using SSL/TLS encryption
• Regular Security Audits: We conduct periodic security assessments to identify and address vulnerabilities
• Secure Authentication: We use secure authentication mechanisms including OAuth for account access

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to maintaining reasonable safeguards appropriate to the sensitivity of the information.

Retention Period

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:

• Account Data: Retained for as long as your account remains active
• Booking Records: Retained for 7 years after the booking date for legal and accounting purposes
• Marketing Preferences: Retained until you unsubscribe or request deletion
• Communication Records: Retained for 3 years for customer service and dispute resolution
• OAuth Tokens: Retained only for active sessions and refreshed or deleted as necessary

Requesting Data Deletion

You have the right to request deletion of your personal data. To request deletion:

Please note that we may retain certain information as required by law or for legitimate business purposes, such as completed transaction records required for tax and accounting compliance.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website:

• Essential Cookies: Required for basic website functionality, including authentication and session management
• Analytics Cookies: Help us understand how visitors use our website to improve our services
• Preference Cookies: Remember your settings and preferences for future visits
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

You can control cookie preferences through your browser settings. Please note that disabling certain cookies may affect website functionality.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data in a machine-readable format
• Right to Object: Object to processing of your data for certain purposes
• Right to Withdraw Consent: Withdraw previously given consent for data processing

To exercise any of these rights, please contact us at business@gohomestays.in.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at business@gohomestays.in and we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. We encourage you to review this Privacy Policy periodically. Your continued use of our services after any changes constitutes acceptance of the updated policy.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: