Terms of Service

Welcome to Go Homestays. These Terms of Service ("Terms") govern your access to and use of the Go Homestays website (https://gohomestays.in) and all related services provided by Wyndor Travel Services Pvt. Ltd. ("we," "our," or "us").

1. Definitions

• "Platform" refers to the Go Homestays website and all associated services
• "Guest" or "You" refers to any person who accesses or uses our Platform to browse, enquire about, or book properties
• "Property Owner" or "Host" refers to individuals or entities who list their properties on our Platform
• "Property" or "Listing" refers to villas, homestays, vacation rentals, and other accommodations listed on our Platform
• "Booking" refers to a confirmed reservation of a Property made through our Platform
• "Content" refers to text, images, photos, videos, reviews, and other materials uploaded to the Platform

2.1 Eligibility

You must be at least 18 years of age to use our services. By using our Platform, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into binding agreements.

2.2 Account Registration

To access certain features, you may need to create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Keep your login credentials confidential and secure
• Notify us immediately of any unauthorized use of your account
• Accept responsibility for all activities that occur under your account

2.3 Communication Consent (Email, SMS, WhatsApp)

By providing your phone number, email address, or WhatsApp number while making a booking, enquiry, or registration on our Platform, you expressly consent to receive transactional and service-related communications from us, including:

• Booking confirmations, payment receipts, and vouchers
• Check-in / check-out reminders and property directions
• Customer support replies and trip assistance
• Cancellation, refund, and modification updates
• Optional marketing messages (only if you have explicitly opted in)

These messages may be delivered over email, SMS, and the Meta WhatsApp Business Platform. You may opt out of marketing communications at any time by replying "STOP" to WhatsApp/SMS messages, clicking "unsubscribe" in emails, or contacting business@gohomestays.in. Please review our dedicated WhatsApp Messaging Policy for details on WhatsApp-specific opt-in and opt-out handling.

2.4 Acceptable Use

You agree not to:

• Use our services for any unlawful purpose or in violation of any applicable laws
• Misrepresent your identity or provide false information
• Interfere with or disrupt the Platform or servers
• Attempt to gain unauthorized access to any part of the Platform
• Use automated systems to access the Platform without our permission
• Harass, threaten, or harm other users or property owners
• Post false, misleading, defamatory, or inappropriate content
• Use the Platform to send spam or unsolicited communications

3.1 Booking Process

When you make a booking through our Platform:

• Your booking request is subject to acceptance by the Property Owner or our team
• A booking is only confirmed upon receipt of payment and written confirmation
• We act as an intermediary between Guests and Property Owners
• The contract for accommodation is between you and the Property Owner

3.2 Pricing and Fees

All prices displayed on the Platform are in Indian Rupees (INR) unless otherwise stated. Prices may include:

• Base accommodation charges
• Applicable taxes (GST)
• Service fees
• Any additional charges specified in the listing

We reserve the right to modify pricing at any time. The price at the time of confirmed booking will apply to your reservation.

3.3 Guest Responsibilities

As a Guest, you agree to:

• Comply with the Property rules and regulations
• Treat the Property and its contents with care
• Not exceed the maximum occupancy stated in your booking
• Report any damage or issues promptly to the Property Owner or Go Homestays
• Leave the Property in a reasonably clean condition
• Respect quiet hours and neighboring properties

4.1 Payment Methods

We accept payments through secure third-party payment processors. Accepted payment methods include credit/debit cards, UPI, net banking, and other methods as displayed during checkout.

4.2 Payment Processing

Payments are processed securely. We do not store complete payment card details on our servers. All payment information is encrypted and handled by PCI-compliant payment processors.

4.3 Security Deposits

Some Properties may require a security deposit. If applicable, deposit terms will be clearly stated in the listing. Security deposits are refundable subject to Property inspection after checkout.

Cancellation policies vary by Property and are displayed on each listing. Please review the cancellation policy before confirming your booking. For detailed information, please refer to our Refund Policy.

Go Homestays reserves the right to cancel bookings in cases of fraud, violation of these Terms, or force majeure events.

6. Intellectual Property

All content on the Platform, including but not limited to text, graphics, logos, images, and software, is the property of Go Homestays or its content suppliers and is protected by intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from any content on the Platform without our express written permission.

By submitting content (such as reviews or photos) to the Platform, you grant us a non-exclusive, royalty-free, worldwide license to use, display, and distribute such content.

7.1 Platform Role

Go Homestays acts as an intermediary platform connecting Guests with Property Owners. We do not own, control, or manage the Properties listed on our Platform. We are not responsible for the condition, quality, or safety of any Property.

7.2 No Warranty

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that our services will be uninterrupted, error-free, or secure.

7.3 Limitation of Liability

To the maximum extent permitted by law, Go Homestays and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services, including but not limited to:

• Property conditions or amenities
• Actions or omissions of Property Owners or other Guests
• Personal injury or property damage during your stay
• Technical issues or service interruptions

8. Indemnification

You agree to indemnify and hold harmless Go Homestays, Wyndor Travel Services Pvt. Ltd., and their officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of our services, your violation of these Terms, or your violation of any rights of a third party.

9. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts in Himachal Pradesh, India.

In the event of a dispute, we encourage you to first contact us to seek an amicable resolution before pursuing formal legal action.

10. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on the Platform with an updated "Last Updated" date. Your continued use of our services after any modifications constitutes acceptance of the updated Terms. We encourage you to review these Terms periodically.

11. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable.

If you have any questions about these Terms of Service, please contact us: