Cancellation & Refund Policy

At Go Homestays, we understand that plans can change. This Cancellation and Refund Policy outlines the terms and conditions for cancellations, modifications, and refunds for bookings made through our platform. We aim to balance flexibility for our guests with fairness to our property partners.

Each property on Go Homestays may have one of the following cancellation policies. The applicable policy is clearly displayed on the property listing and in your booking confirmation.

2. How to Cancel a Booking

To cancel your booking, you can:

• Online: Log in to your Go Homestays account, go to "My Bookings," and select the booking you wish to cancel
• Email: Send a cancellation request to bookings@gohomestays.in with your booking reference number
• Phone: Call us at +91 80 4026 5279 during business hours (9 AM - 9 PM IST)

Cancellation requests are processed based on the date and time they are received. The cancellation timeline is calculated from the property's check-in time (typically 2:00 PM local time).

3. Refund Process

3.1 Refund Timeline

Once a cancellation is approved, refunds are processed as follows:

• Credit/Debit Card: 5-7 business days to reflect in your account
• UPI/Net Banking: 3-7 business days
• Wallet Payments: 3-5 business days

Refund timelines may vary based on your bank or payment provider's processing times.

3.2 Processing Fees

A non-refundable processing fee of up to 3% of the booking amount (or ₹500, whichever is lower) may be deducted from refunds to cover payment gateway charges. This fee is clearly indicated during the booking process.

3.3 Refund Method

Refunds are issued to the original payment method used for the booking. We cannot process refunds to alternative payment methods or third-party accounts.

4. Booking Modifications

If you need to modify your booking (change dates, add guests, etc.), please contact us as soon as possible:

• Modifications are subject to availability and property owner approval
• Date changes may result in price adjustments based on seasonal rates
• Modifications made close to check-in may be treated as cancellations under the applicable policy
• We do not charge modification fees, but any price differences must be paid

5.1 Force Majeure Events

In the event of circumstances beyond reasonable control, including but not limited to:

• Natural disasters (earthquakes, floods, landslides)
• Government-imposed travel restrictions or lockdowns
• Epidemics or pandemics
• Civil unrest or acts of terrorism
• Property becoming uninhabitable due to unforeseen circumstances

Go Homestays will work with you and the property owner to find a suitable resolution, which may include full refunds, date changes, or credit for future bookings.

5.2 Property-Initiated Cancellations

If a property owner cancels your booking:

• You will receive a full refund of all amounts paid
• We will assist in finding alternative accommodation where possible
• We are not liable for additional costs incurred (travel bookings, etc.)

5.3 Medical Emergencies

Cancellations due to documented medical emergencies may be considered for full or partial refunds on a case-by-case basis, regardless of the standard policy. Please provide relevant medical documentation when requesting such consideration.

6. No-Shows

If you do not arrive at the property and do not cancel your booking ("no-show"), you will not be entitled to any refund. The full booking amount will be forfeited. If you are delayed in arriving, please inform us and the property owner as soon as possible to avoid your booking being treated as a no-show.

7. Early Departure

If you check out before your scheduled departure date, you are generally not entitled to a refund for unused nights. In exceptional circumstances, please contact us to discuss possible options.

8. Service Fee Refunds

Go Homestays service fees are refundable when you cancel within the timeframe that qualifies for a full property refund. Partial property refunds may include partial service fee refunds at our discretion.

9. Disputes and Resolution

If you have concerns about your stay or believe you are entitled to a refund due to issues with the property (such as misrepresentation, cleanliness issues, or amenity unavailability):

• Report the issue to Go Homestays within 24 hours of check-in
• Document the issues with photos and written descriptions
• We will investigate and work with the property owner to resolve the matter
• Refunds for property issues are considered on a case-by-case basis

10. Changes to This Policy

We may update this Cancellation and Refund Policy from time to time. Changes will be posted on our website with an updated "Last Updated" date. The policy in effect at the time of your booking will apply to that booking.

For cancellation requests, refund inquiries, or questions about this policy, please contact us: